Please refer to your confirmation email for instructions.
OR
Log into your account on elev808designs.com, navigate to your "Account" page, and edit your order within 72 hours from purchase. If no nameplate or number is entered, the standard design will be used.
For in depth instructions please go to the link below!
Pre-order items ship 6-8 weeks after the pre-order closes, not from the order date. Although 6-8 weeks is what we strive for, shipping times can vary as production is dependent on many factors.
In stock/ready to ship items typically ship in 3-5 business days. If your in stock item was purchased with a pre-order item, your entire order will ship with the pre-order item (6-8 weeks).
You will receive an official tracking number via email from Shopify when your order is fulfilled and shipped!
We stand by our products and are committed to providing defect free items, however from time to time there are defects on a limited number of the items that are missed. We will be happy to work with you directly to come up with a solution (replacement, remake, discount code, refund, etc.).
Please reach out to us with photos of your defective item within 7 days of receiving your order! Items must be unworn.
Size exchanges can be offered as long as we have inventory of your desired size.
Pre-order items are limited and our extras are intended for replacing damaged or missing items, so exchanges for pre-order items are not always guaranteed as an option.
Customized items are not eligible for exchange unfortunately, unless you are willing to forfeit your customization and size exchange for one of our extra "standard" jerseys.
We have a $15 exchange fee, which goes towards shipping labels for the exchange. If you want to go through with the exchange, we will invoice you for the fee via Shopify and then provide you with the return label. Please keep in mind, the exchange will not be sent out until the fee is paid and the undesired item is sent back to us!
If you would like to cancel an LE pre-order item, please reach out within the 72 hour edit timeframe we allow.
If you would like to cancel an to cancel an OPEN pre-order item, please reach out within the week long pre order window.
You must request to cancel an in stock/ready to ship item as soon as possible. We can fulfill these items anywhere from the same day you purchased up to 5 days after purchase, so request to cancel as soon as you can and we will let you know if we can!
If you would like to return your item, please reach out within 7 days after receiving your order. We can offer returns on in stock items, but cannot always guarantee returns on pre-order items. If your item is eligible for return, your refund will be equal to the cost of the item only. We do not refund shipping or Route Package Protection costs.
